Terms and Conditions Velocraft

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THIS DOCUMENT IS AN ELECTRONIC RECORD in terms of the Information Technology Act, 2000 and applicable rules. It is generated by a computer system and does not require any physical or digital signatures.

By engaging with Montdor Interior Private Limited (hereinafter “Montdor”, “Company”, “we”, “us”, or “our”) for interior design and execution services under the VELOCRAFT Plan, you (the “Customer” or “Client”) acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions (“Terms”). The VELOCRAFT Plan offers turnkey interior services with both factory-finished and site-executed works, along with Montdor’s exclusive warranty coverages detailed herein.

1. Scope of Work

1.1. Services Provided: Montdor is in the business of providing end-to-end interior design solutions, including consultation, customized design, manufacturing of modular furniture, supply of materials, and turnkey execution of interior works, along with related services. Under the VELOCRAFT Plan, Montdor provides an end-to-end turnkey service including consultancy, 3D design, factory production of modular furniture, customized loose items, on-site execution, and furnishings. Products are either manufactured by Montdor, sourced by Montdor, or procured from partnered brands. Each category of deliverable is governed by the applicable warranty coverage described in Section 6.

1.2. Initial Quote and Design: Any cost estimate or quote provided by Montdor at the preliminary stage (the “Initial Quote”) is tentative and based on assumed quantities and standard specifications. This Initial Quote is subject to change up to the point of final design confirmation. After detailed designing and material selection, Montdor will provide a final Bill of Quantities/Scope of Work with the updated pricing (the “Final Quote” or “Project Value”). The Final Quote will reflect any adjustments for actual measurements, selections, or modifications from the initial estimate.

1.3. Validity of Quote: All quotes issued by Montdor are valid for 30 days from the date of issue, unless otherwise specified. If you do not confirm your booking within this period, Montdor reserves the right to revise the quote. Once you pay the booking amount and thereby confirm the Project (see Payment Terms below), the agreed pricing is locked in for 6 months from the booking date. If the Project execution is delayed or extended beyond 6 months for any reason, Montdor may revise the prices to account for increases in material costs, labor rates, or updated rate charts. Any such cost escalation will be communicated and will become payable by you as part of the Project Value.

1.4. Included/Excluded Works: The scope of work and pricing will explicitly include only those items and services detailed in the quote. Montdor’s standard package assumptions and exclusions are as follows:

  • Electrical Infrastructure: Our quote includes standard electrical wiring and labor for installations provided the necessary mains (electrical supply lines, DB, MCB, ELCB, etc.) are already in place at the site as per the builder’s provision. The quote excludes the cost of providing or upgrading mains distribution equipment (DB panels, MCBs, ELCBs), as well as any LAN/network cables, telephone cables, HDMI or other AV cables, CAT6/fiber lines, specialized speaker or camera wiring. Any such requirements will be billed additionally if needed.
  • Plumbing/Civil Works: Unless specifically mentioned, the quote excludes all civil, plumbing, or fabrication work beyond what is explicitly listed. If any such work is required either due to design or site conditions (e.g. structural changes, additional plumbing lines), it will incur extra cost payable by the client.
  • HVAC & Appliances: The quote excludes any air conditioning work such as piping, core cutting, installation or labor for AC units. It also excludes installation of any electronic appliances or devices (televisions, audio systems, kitchen appliances, etc.) that are not part of our package. Montdor can coordinate placement for aesthetic purposes, but actual installation should be done by authorized service technicians at the client’s cost.
  • Floor Height & Access: The pricing is calculated for residences up to the 10th floor of a building. For sites above the 10th floor, or in cases without a functional service elevator for material and labor transport, additional charges may apply (due to increased labor effort or special equipment needs). We assume a working service lift is available; if not, please discuss supplemental costs with our team.
  • Site Facilities: You must ensure that basic facilities like electricity and water are available at the site for Montdor’s execution team. Arranging for adequate power and water supply at the premises, including the liability for payment of electricity and water charges, shall be the client’s sole responsibility. Any delays or additional costs arising from lack of these facilities will be the client’s liability.
  • Areas Covered: Our standard turnkey interior packages typically cover main living room, bedrooms, kitchen, and bathrooms as per the quote. Unless specifically agreed, certain areas are excluded from the base scope: e.g. servant/house-help rooms (other than basic wall painting), open terraces, external balconies or private foyers, etc. If you require work in such areas, please request an additional quote for those spaces. The initial quote is prepared on the basis of the carpet area provided by the client. In the event that the actual carpet area measured during site inspection differs from the carpet area initially provided, the quote and Project Value shall stand revised accordingly, and the client shall be liable to pay the revised amount as per the updated scope.
  • Decor and Loose Items: The quote covers built-in and customized furniture and fixed décor elements as per design. Loose decorative items (for example, rugs, carpets, throw pillows, bed linen, artwork, artifacts, plants, crockery, books, movable lamps, etc.) that might appear in 3D designs or mood boards for visualization are not included unless expressly listed in the quote. Similarly, certain furniture or accessory items used for illustration (such as extra chairs, bean bags, decorative mirrors, etc.) are not part of the deliverables unless they are specified in the Final Quote.
  • Wall Finishes: Wall decor like wallpaper/panelling is included only up to a maximum area of 100 sq. ft. per room/area under our standard scope. If the design calls for larger wall coverage, additional charges will apply. Also, our painting scope assumes that your walls have been properly prepared with final plaster and two coats of putty (Lapi) with one coat of primer paint by the builder or by you. We typically do not paint behind areas where fixed furniture/cabinets will be installed (e.g. behind wardrobes or wall-mounted units), unless specifically requested, in which case it will be charged extra.
  • Ceiling Height: The quote and designs assume a standard slab/ceiling height up to 9 feet 6 inches. If your site has higher than 9’6” ceilings, it may require additional materials (for carpentry, panelling, etc.) which would be charged additionally. Extremely high ceilings or double-height areas will need custom scope and costing.
  • Special Mechanisms & Designs: Certain specialty design features are not included in standard packages. For example, concealed doors/windows, Murphy beds or trundle beds, complex custom mechanisms, etc., are not included unless mentioned and will attract additional costs if added. If any such item is discussed but not listed in the quote (or is shown as struck-through/deleted in the quote document), it is not part of Montdor’s deliverables, and Montdor is not liable to provide that item in the Project.
  • Polish and Materials: If natural veneer finishes are part of the design, the quote includes a standard melamine polish for those veneer surfaces. Any higher-end polish, special coating, or premium finish, if required, will be charged extra.
  • Use of Laminate: Visible Surfaces Only
    Laminate finishes under the Velocraft Plan shall be applied only on the externally visible surfaces of furniture and fittings, in accordance with standard industry practice. Internal areas such as the inside of panels, carcass interiors, or concealed surfaces will not be laminated, unless specifically agreed in writing and billed as an upgrade. Accordingly, Montdor’s warranty on laminates is limited to such visible surfaces.
  • Hardware & Accessories: All hardware and materials included in the Project are of a standard level of specified brand. Any request for upgrades or preferences in particular mechanisms, systems, or premium brand models will be billed additionally. For clarity:
    • Drawer Channels: standard telescopic channels (non-soft close) are included.Hinges for shutters: soft-close hinges are included as standard.Wardrobe sliding channels: soft-close channels are included as standard.
    • All materials and brand choices mentioned are subject to market availability. Montdor may, at its discretion, substitute materials/brands with equivalent alternatives in case of stock or production constraints, while maintaining comparable quality and durability (see Montdor’s Rights, Clause 1.6).
  • Montdor’s Rights on Design and Materials: Montdor’s design team may make certain changes or substitutions in the interest of the Project’s quality and timely completion. This means the designer and execution team have discretion to adjust dimensions of furniture or quantities for optimal functionality and fit. Montdor reserves the right to change specified materials, brands, or product models if required due to non-availability, discontinued product lines, or to accommodate design practicality and latest trends, provided that any replacement will be of comparable quality and aesthetics. The selection and use of decorative materials (e.g., laminates, fabrics, paints, finishes) in the actual Project implementation are at the professional discretion of our design and execution teams, aiming to best achieve the agreed design theme. Such changes or substitutions will not compromise the overall look or durability of the design and will be communicated to you when significant.

1.5. 3D Designs and Illustrations: You acknowledge that any 3D renders or design illustrations shown to you are for visualization purposes only. There may be minor differences between these renders and the final delivered Project due to factors such as material availability, artisanal variations, and practical considerations in execution (e.g., exact color tones, grain of wood, or finish textures). Only items and services listed in the Final Quote (and any subsequent written change orders) are included in the Project. If an item or element appears in a drawing or render but is not in the agreed quote/scope, it will not be part of the delivered work. Montdor will not be obligated to add any item that was not contracted, even if it was discussed or visualized, unless a change order is agreed with corresponding cost.

1.6. Modification of Scope: You have the right to request additions or deletions of certain items or works during the design finalization stage. However, any change in the scope (adding or removing items) will necessitate a revision of the quote and potentially the timeline. Montdor will re-calculate the costs for the modified scope and present a revised quote for your approval. Please note: if you remove or reduce any component of the Project during the design phase, Montdor may credit at most 50% of that item’s cost back to you in the revised quote (since bulk discounts and design overheads are factored into initial pricing). Once the Project execution has begun (after design sign-off and production start), all orders are placed and materials are procured or fabrication started; at that stage, any cancellation or reduction of items will be non-refundable and non-adjustable. In other words, after execution commences, you will not be entitled to any refund or price reduction for any part of the scope you decide to drop or not utilize.

1.7. Project Execution: Upon finalization of design and scope (and payment of the required installment as per Payment Terms), Montdor will commence execution of the Project at your site. Execution includes factory production of modular elements, on-site works (like civil modifications if any, installations, painting, etc. as per agreed scope), and furnishing installation as applicable. Montdor will assign a project manager or site supervisor to oversee daily progress and to coordinate with you on site matters. The Project will be divided into phases as needed (design phase, site preparation, fabrication, installation, finishing, etc.), and Montdor will inform you of the estimated timeline for the overall handover. We strive to complete Projects within the timeline committed in our proposal (e.g., 60 days, 70 days, etc., depending on project size), counting from the date of design finalization and receipt of the required initial payment. This timeline is subject to extensions in case of delays outlined in Section 4.2 and Section 5 below.

1.8. Handover: Montdor will notify you when the Project is nearing completion and schedule a formal handover. A Project is considered ready for handover when all major installations and finishes are complete such that the interiors are functional for their intended purpose. The existence of minor “snag list” items (such as touch-up paint, minor alignment issues, or pending installation of a small fitting) will not be deemed as incomplete work so long as such items do not materially affect the use of the space. Montdor will address any such minor snags promptly, but their existence will not delay the declaration of Project completion. Upon handover, you or your authorized representative will inspect the work jointly with us and sign a handover document acknowledging completion (except for any noted snags). Any balance payments must be settled at or before the handover. Montdor may also take photographs of the completed Project at this stage (see clause 14.3 regarding use of photographs).

2. Payment Terms

2.1. Pricing and Taxes: All prices and fees for the Project are quoted in Indian Rupees (INR) and are inclusive of Goods and Services Tax (GST) or any other applicable taxes, unless stated otherwise. Taxes at the prevailing rates (e.g., GST 18%) will be charged additionally on all invoices and are to be borne by the Customer.

2.2. Payment Schedule: In consideration for the services and products provided by Montdor, you agree to pay the total Project Value according to the following milestone-based schedule (unless a different schedule is agreed in writing for your specific contract):

  • Booking Amount: 10% of the total Project Value as a non-refundable booking fee, payable upfront to confirm the Project and initiate detailed design work. (This corresponds to design consultation, initial measurements, and reservation of your slot in our production schedule.)
  • Design Sign-off Stage: 70% of the total Project Value, payable upon finalization and approval of the design, before commencement of on-site execution and ordering of materials. This installment is also non-refundable once paid, as it covers procurement of custom materials and manufacturing of your interiors.
  • Before Dispatch/Installation: The remaining 20% of the Project Value, payable when factory production is completed and just before dispatch of materials to site for installation (or before final installation begins). Montdor will inform you when this stage is reached. This payment must be made prior to delivery of goods to your site or final finishing works.

    (For example, if your Project Value is ₹10,00,000, then ₹1,00,000 is due at booking, ₹7,00,000 at design sign-off, and ₹2,00,000 before dispatch.)

    All the above payments are non-refundable once made, given that Montdor invests these funds into custom-designing, manufacturing and scheduling services for your Project. If any payment milestone is delayed from your end, it will directly impact project timelines (see Section 4.2). Montdor is not obligated to start or continue work until the corresponding payments are received as per the agreed schedule.

2.3. Modes of Payment: Payments must be made only to the official accounts of Montdor Interior Private Limited. We will provide you with the authorized payment channels such as our company bank account details, an official payment link on our website, or other online payment options. Always verify that the beneficiary account is in the name of “Montdor Interior Private Limited.” before making any transfer. Montdor is not responsible if you mistakenly pay any amount to a wrong account or an individual; any such error will be at your risk. We do not request payments to be made to any personal accounts of employees or third parties. If anyone associated with the Project asks you to pay in cash or to an unverified account, please inform Montdor immediately.

2.4. Credit/Debit Card and Digital Payments: In the event you choose to pay via credit card, debit card, UPI, QR code, or any digital payment method that incurs transaction fees, those additional bank/processing charges shall be borne by you. Montdor will credit your account only with the net amount that is received in our bank after such charges. (For instance, if you pay an installment of ₹1,00,000 via a card and the payment gateway charges 2% (₹2,000) as fees, we will consider only ₹98,000 as paid toward your Project, and you would still owe the balance ₹2,000 for that installment) We encourage you to use no-fee methods like NEFT/RTGS bank transfers whenever possible to avoid such loss.

2.5. Non-Payment & Unauthorized Payment: You must adhere to the payment schedule. If you fail to pay any installment within the stipulated time, Montdor reserves the right to pause work until payment is received, and the Project timeline will be extended accordingly (Montdor will not be liable for delay in such case). If a payment is delayed significantly (beyond 15 days of due date) or not made at all, it will be considered a material breach of contract, and Montdor may choose to terminate the agreement as per Clause 10.2. Additionally, as a protective measure, you agree not to make any payments directly to Montdor’s subcontractors, laborers, vendors or any Montdor partner/employee for the work being done under this Project. All payments must be routed through Montdor as per our official invoices. Any direct or side payment made by you to any such party (an “Unauthorized Transaction”) will not be recognized by Montdor, and Montdor will not be liable for any issues arising from such arrangements. Engaging Montdor’s team members or vendors for side deals or parallel tasks without Montdor’s written consent is strictly prohibited and will be considered a breach of these Terms.

2.6. Refunds and Cancellations: Due to the custom-made nature of interior products and services, all amounts paid by you are non-refundable except as expressly provided herein. Once design work has started or items have been ordered/fabricated, you cannot cancel the Project without forfeiting the payments already made. In the unlikely event that you seek to cancel the Project entirely, Montdor may (at its sole discretion) consider partial refunds of the later stage payments only if work on those stages had not yet commenced and if those funds remain unutilized. However, the initial 10% Booking Amount and subsequent 70% Design Stage payment are strictly non-refundable, as they cover design services and order fulfillment costs which cannot be recovered. Furthermore, as noted in Clause 1.7, if you reduce the scope of work during the project, any refunds/adjustments for removed items will be limited to 50% of their value during the design phase and zero once execution has begun. Montdor also will not refund any discounts or free items value that formed part of a promotional offer (see Clause 2.7).

2.7. Promotional Offers: Montdor may, from time to time, include complimentary or promotional items in your package (for example, a free chimney or hob, or other appliance, as part of a special offer). Such free items are provided as-is and carry no separate cash value. If you choose not to take a promotional item that is offered, the Project cost will not be reduced by the full retail price of that item. At Montdor’s discretion, a nominal adjustment or substitute discount may be offered (for instance, if a chimney worth ₹15,000 was included free and you opt out, we might reduce the price by a smaller fixed amount, say ₹10,000, as per our standard policy). Under no circumstance will Montdor be liable to provide a cash refund or equivalent alternate product for any free/promotional item that you decline or that remains unutilized.

2.8. Taxes and Changes in Law: You are responsible for paying all applicable taxes, duties, cess, or levies in connection with the Project. If there is any change in the tax structure (for example, a change in GST rates) during the course of the Project, the pricing will be adjusted to reflect the new tax rates for any unpaid balance. In other words, if the government revises GST and you have not yet paid the full Project Value before such change, the remaining payments will be subject to the new GST rate, and you must bear that difference. All invoices and payments shall be subject to tax as per laws, and Montdor will provide proper tax invoices for amounts received.

3. Customer Obligations
By engaging Montdor, you agree to fulfill the following obligations, which are essential for the smooth and timely completion of the Project:

3.1. Site Access: You warrant that you either own the property or have the legal right/permission to carry out interior work at the project site. You shall provide Montdor’s team (including designers, supervisors, laborers, and subcontractors) unhindered access to the site as required. This includes access during normal working hours and, when necessary and mutually agreed, beyond regular hours to meet Project timelines. The site should be free of any encumbrances or occupancy that would obstruct work; if it is a renovation in an occupied home, you should coordinate to clear work areas as needed.

3.2. Site Readiness: Ensure that the site is in a condition ready to undergo interior work. For new properties, all basic construction work by the builder should be completed (such as plastering, basic electrical/gas/water lines in place, windows/doors installed and lockable, etc.) unless otherwise agreed as part of Montdor’s scope. Any prerequisite work (like civil alterations, if not in Montdor’s scope) should be completed by you or your builder before Montdor starts on site to avoid delays. You are also responsible for obtaining any society or building permissions required for carrying out interior work (e.g., work permits, society NOC, paying any security deposits for renovations in an apartment complex, etc.).

3.3. Utilities Provision: As mentioned in clause 1.4, you must arrange for continuous electricity and water supply at the site, from the commencement of execution through completion. If the site does not have a permanent electricity connection yet, you should arrange a temporary connection or generator as needed for power tools and lighting. Montdor’s work may halt if power or water is unavailable, and any such stoppage will affect the timeline and will not be considered Montdor’s fault.

3.4. Timely Decisions and Approvals: You agree to cooperate in a timely manner for all design and material selections. This means providing necessary information, feedback, and approvals when requested by Montdor’s designers or project manager. Delays in communicating your choices for laminates, finishes, colors, fixtures, etc. will cause corresponding delays in procurement and execution. Any delay on your part in finalizing selections or giving approvals will extend the Project timeline, and Montdor will not be liable for such delay. Similarly, if you request design changes or revisions, do so as early as possible. Changes during execution (after materials are ordered or installed) can lead to rework charges and schedule extensions (see clause 1.7 and 4.2).

3.5. Payment Schedule Adherence: You shall make payments on or before the agreed due dates for each stage (see Payment Terms). Timely payment is crucial to avoid interruption. If payments are delayed, you accept that the Project halts and the completion date shifts accordingly. Any delay in project completion resulting from untimely payments is solely your responsibility, and Montdor will not be accountable for missing the initial deadline under such circumstances. In case of persistent payment default, Montdor’s obligations are suspended and can be terminated (per clause 10.2), and you will be liable for any additional costs due to demobilization/remobilization of workforce or price increases for resuming the work.

3.6. No Poaching or Side-Deals: You undertake not to directly solicit, hire, or engage any of Montdor’s employees, contractors, laborers, design partners, or vendors for any work independent of Montdor during the Project. All interior works at the site that fall under the agreed scope should be executed by Montdor’s team. Likewise, you shall not bypass Montdor by procuring materials or services from Montdor recommended suppliers on your own for included scope items without Montdor’s consent. Such actions not only breach this agreement but can also void warranties and affect quality. Any liability or issues arising from unauthorized direct engagements with Montdor’s resources or third-party vendors will be solely yours.

3.7. Authorized Signatory: You will designate yourself or one representative who is authorized to sign off on designs, variations, completion certificates, and other documents on your behalf. Instructions or approvals given by the authorized person (including via email/WhatsApp from their known contact) will be considered binding on you. It is your responsibility to ensure the authorized person is available for timely decisions.

3.8. True Information and Permits: You confirm that all information you provide to Montdor (measurements, site details, preferences, budget constraints, etc.) is accurate to the best of your knowledge. If there are any structural or regulatory limitations (for example, building rules against certain alterations, load-bearing wall restrictions, etc.), you must inform us in advance. You are also responsible for obtaining and paying for any necessary governmental or municipal permits for the interior work (if applicable). Montdor can assist by providing any technical documents needed for permit applications, but the ultimate responsibility lies with you.

3.9. Care of Delivered Items: Once materials, furnishings, or products are delivered to the site (especially after the handover when Montdor’s on-site responsibilities cease), you will take reasonable care of them. Montdor will not be responsible for damage to delivered items due to your negligence, misuse, or inadequate security at the site after handover.

3.10. Failure to maintain delivered items in accordance with Montdor’s care guidelines (such as avoiding damp conditions, ensuring correct loading/usage of drawers and shutters, and not altering Montdor delivered furniture without consent) may void the applicable warranty under Section 6.

    4. Project Timeline and Delivery

    4.1. Estimated Timeline: Montdor will provide an estimated timeline for Project completion (often expressed in days from the start of execution). This timeline will be communicated to you before work starts and may also be outlined in the quote/contract. We understand the importance of timely delivery and will make all reasonable efforts to meet the committed handover date. The timeline typically begins after design finalization and the receipt of the 70% payment (when execution commences) and ends on the date of handover readiness. The Project timeline may include intermediate milestones (e.g., civil work completion, modular manufacturing, installation phase, etc.) to help track progress.

    4.2. Factors Affecting Timeline: You acknowledge that the timeline is subject to extension in certain situations, many of which are beyond Montdor’s direct control. Key factors that can lead to delays include:

    • Client Delays: Any delay in your obligations (as noted in Section 3), for example, late approvals on designs or materials, changes requested mid-project, or delayed payments, will result in an equivalent or greater delay in completion. Montdor is not responsible for such delays.
    • Scope Changes: If you introduce changes or additional work to the scope (or if there are design iterations that extend beyond the initial plan), the timeline will be revised accordingly. Montdor will inform you of the impact on time for any significant change order.
    • Site Conditions: Unforeseen site conditions or issues (e.g., previously unknown structural issues, pest infestations, water seepage, etc.) could pause work until resolved. Also, if other contractors engaged by you (outside Montdor’s scope) are working on site and cause coordination issues or damage that needs repair, it can delay our work.
    • Force Majeure: Events of Force Majeure (as defined in Section 11) such as natural disasters, strikes, lockdowns, pandemics, etc., can cause delays. Neither party will be held liable for delays due to force majeure, but the schedule will be adjusted.
    • Third-Party Product Lead Times: If your design includes third-party items (like specific branded appliances, custom light fixtures, or imported materials) which have longer procurement lead times or go out of stock, the timeline might extend to accommodate their availability. Montdor will either wait for the item or suggest an alternative; any decision to wait is mutually agreed and will affect delivery date.

    4.3. Handover Intimation and Final Payment: When the Project nears completion, Montdor will send you an intimation (via email or official communication) that we are ready to dispatch the remaining products or that installation is almost finished. Upon such intimation, you are required to make any remaining payment (such as the final 20% installment or any other pending dues) within 7 days and coordinate with Montdor to schedule the handover inspection. If you delay the final payment beyond 7 days of notification, Montdor may hold the dispatch of products or completion of remaining works, and the committed handover date will be postponed by at least the duration of your delay (or longer, subject to workforce availability).

    4.4. Storage and Risk if Dispatch Delayed: In case you are not ready or able to take delivery of materials or handover of the site when Montdor is prepared to deliver (for instance, if your site is not ready due to your own other works or you request to postpone installation/delivery), Montdor can arrange to store the finished components for a grace period of up to 30 days, after which storage charges may apply. If dispatch/delivery is held back on your request or due to your payment delay beyond 30 days from our readiness notice, you will be liable to pay storage and warehouse maintenance charges to Montdor at a rate of ₹25,000 per month (or the actual storage cost incurred, if higher) for the period of delay. Additionally, any risk of loss or damage to the materials during such storage period (after the 30-day grace) will be transferred to you; Montdor will take reasonable care but will not be responsible for losses beyond our control.

    4.5. Acceptance of Handover: Upon completion, Montdor will conduct a joint walkthrough of the project with you. We will use a handover checklist to note any minor defects or pending items (snag list). Both parties will sign this handover document. By signing the handover or by starting to use the renovated/furnished space (whichever is earlier), you acknowledge that the Project (except listed snags) has been completed to your satisfaction. Montdor will then address the noted snags within a reasonable time frame (usually 1-2 weeks depending on the nature of fixes) at no additional cost. Any new requests or changes raised by you after handover may be treated as separate maintenance or change orders, which could be chargeable.

    5. Project Delays & Penalties

    5.1. Delay Penalty for Late Handover: Montdor aims to deliver on or before the agreed timeline. In the event that Montdor fails to achieve handover by the promised date (after accounting for any timeline extensions due to the reasons in Clause 4.2) purely due to delays caused by Montdor, you will be entitled to a delay compensation. Specifically, for each full month of delay beyond the committed handover date attributable solely to Montdor, a penalty of ₹25,000 per month will be payable to you. This penalty may be provided as a refund or adjusted against any pending payments. For delays shorter than a month, the penalty may be prorated (calculated approximately at ₹833 per day). A grace period of up to 7 calendar days may be allowed beyond the committed date, to account for any last-minute finishing or snag fixes, during which no penalty applies. Beyond such grace period, the penalty will accrue as described. This compensation is provided as a genuine pre-estimate of loss and inconvenience you might suffer due to delay, and you agree that the penalty is reasonable and sufficient.

    5.2. Exceptions / No Penalty Scenarios: Notwithstanding the above, Montdor shall not be liable to pay any Delay Penalty if the delay in completion is caused in whole or in part by any of the following (“Events of Default” by the customer or others):

    • Client Delays or Breach: If you (the Customer) are responsible for the delay due to any action or inaction, for example, not providing timely approvals, delaying payments, denying site access as needed, or any other breach of your obligations, then any resulting delay is not Montdor’s fault and no penalty will be due.
    • Change in Scope/Design: If the timeline was extended because you requested changes, additions, or alterations to the agreed scope or design, then the delay is mutually agreed as part of the change and no penalty applies. (Montdor will have communicated the additional time required for the changes).
    • Force Majeure Events: If a delay is caused by force majeure circumstances as outlined in Clause 11 (such as natural disasters, strikes, lockdowns, etc.), Montdor will be excused from the delay penalty for the duration and impact of such events. The timeline will be adjusted fairly, and work will resume as soon as feasible.
    • External Third-Party Issues: If work is halted due to issues caused by third parties not under Montdor’s control, for instance, sudden building/society restrictions, government orders halting construction activities, or other contractors at site causing stoppage, those delays are not counted for penalty.
    • Client’s Conduct: If the customer or anyone at the client’s behest engages in discriminatory, abusive, threatening, or unsafe behavior towards Montdor’s staff, workers or contractors, causing Montdor to suspend work for safety or ethical reasons, then any delay resulting from such suspension or issues will not attract penalty. Montdor expects professional conduct and a safe working environment for its team; any lapse in this by the client is considered a breach of contract.

    5.3. Maximum Liability for Delay: Montdor’s total liability for delay penalties, in any case, shall be capped at a maximum of 3% of the total Project Value or three months of delay compensation, whichever is lower. This cap is mutually agreed as the maximum reasonable compensation for delay. If a delay persists beyond a period that would warrant the maximum penalty, you and Montdor will mutually discuss the best course of action, which could include re-evaluating the contract or scope to expedite completion.

    5.4. Process for Claiming Penalty: If you believe you are entitled to a delay penalty under these Terms, you must notify Montdor in writing at the time of handover, or shortly after, pointing out the delay and requesting the penalty amount. Montdor will review the project records and either accept the claim and process the payment/adjustment or provide you a justification if the delay was due to exempt reasons. Any agreed delay penalty will typically be adjusted in the final invoice (reducing the balance you owe) or, if you have fully paid, will be issued as a refund within 30 days of handover. Acceptance of a delay penalty by you will be deemed as full and final settlement of any claims for that delay.

    6. Warranty-VELOCRAFT Plan

    6.1. Coverage: Montdor stands by the quality of its workmanship and products. We offer a warranty on the interiors delivered under the Project against manufacturing defects in materials and workmanship.

    Montdor provides differentiated warranty coverage for the VELOCRAFT Plan as below:

    CategoryWarranty CoverageNotes / Conditions
    Factory-Finished Modular Furniture10 YearsSubject to Montdor’s design and usage guidelines (wardrobe/kitchen size limits, shutter widths, approved hardware, placement against treated/dry walls, etc.). Warranty covers structural integrity and manufacturing defects only.
    Loose Items (Woodlenco Collection)5 YearsCovers defects in material and workmanship. Excludes normal wear and tear, misuse, damp conditions, and alterations.
    On-Site Works (carpentry, finishes, essential site execution)1 Year (repair/replacement)Limited to workmanship issues arising within 12 months of handover.
    Furnishings (curtains, mattresses, soft goods from partners like D’Décor, Kurl-On, Repose)Manufacturer’s warranty/guarantee onlyMontdor passes on third-party manufacturer warranty as received; no independent Montdor coverage.

    Note: Warranty provided by Montdor under VELOCRAFT applies strictly to woodwork only. All hardware, hinges, channels, fittings, and accessories shall be covered exclusively under the respective manufacturer’s warranty, and Montdor shall not be liable for their repair, replacement, or servicing.

    6.2. Design & Usage Guidelines: Warranty is valid only if Montdor’s Wardrobe & Kitchen Design Guidelines are followed. Oversized shutters, unapproved hardware, damp conditions, or post-installation modifications shall void warranty.

    6.3. Warranty Activation: The warranty for any item or work comes into effect only after full payment for the Project has been received by Montdor and handover is completed with sign-off. If you withhold any payment or if the project is not formally closed, Montdor reserves the right to withhold warranty services. Once all dues are clear, Montdor will honor valid warranty claims within the warranty period. The warranty is non-transferable and applies to the original customer and project site only.

    6.4. Warranty General Exclusions: The warranty covers only manufacturing or installation defects under normal residential use. It does not cover damages or issues arising from:

    • Normal Wear and Tear: Fading of fabric due to sunlight, minor scratches, normal wear of hinges, etc., which occur under ordinary usage over time.
    • Misuse or Abuse: Misuse, abuse, or accidents (e.g., water damage due to leakage or flooding, chemical spills, excessive weight/load beyond designed capacity on shelves or drawers, stepping or climbing on cabinet units not meant for such use, etc.).
    • Unauthorized Modifications: Any alterations or repairs done by you or third parties not authorized by Montdor, including tampering with the structure of cabinets, using unapproved hardware, or modifying electrical connections.
    • Environmental Factors: Pest infestations (termites, rats chewing wires, etc.), natural discoloration of wood/veneer over time, corrosion due to coastal humidity if not mitigated, or damage due to extreme environmental conditions not typical for indoor homes.
    • Design Choices Beyond Guidelines: Montdor designs its products within certain engineering guidelines to ensure longevity (for instance, we limit wardrobe shutter width to about 21 inches to prevent sagging, or drawer widths to around 24 inches for smooth function). If at your insistence any item was made beyond our recommended dimensions or using a material against our advice, those particular items may be excluded from warranty coverage. We will document any such exceptions if they occur.
    • Hardware & Accessories: No warranty, repair, or replacement is provided by Montdor for hardware (including hinges, drawer channels, sliding mechanisms, locks, handles, fittings, and accessories). Such items are covered only under the applicable manufacturer’s warranty.
    • Laminate Replacement Policy: In the event that any laminate surface supplied and installed under the Velocraft Plan is found to be defective and requires replacement within the warranty period, Montdor Interior Private Limited (“Montdor”) will undertake to repair or replace the damaged laminate. If the original laminate design, shade, or brand is discontinued, unavailable, or out of production at the time of replacement, Montdor may substitute the laminate with a comparable or similar option of equivalent quality and finish. Such replacement will be limited strictly to the specific area of damage and not the entire unit, panel, or room. The Customer agrees and acknowledges that minor variations in shade, grain, or texture between the original and replacement laminate shall not constitute a defect and will not give rise to any further claims under this warranty.

    6.5 VELOCRAFT Plan Warranty Specific Exclusions:

    Montdor will honor its VELOCRAFT warranty when:

    A. For Factory-Finished Modular Furniture (Warranty- 10 years)

    The product supplied and installed is properly maintained and used for normal domestic purposes.

    • The product remains with the original purchaser and has not been resold or transferred.
    • The product is still at its original installed position and location.
    • The applicable warranty period (10/5/1 years or manufacturer’s warranty) has not expired.
    • The product has been designed, manufactured, and installed within Montdor’s recommended guidelines (wardrobe/kitchen size restrictions, approved hardware, etc.).

    B. Loose Items Warranty (Woodlenco Collection- 5 Years)

    Montdor’s 5-year warranty on Loose Items (custom furniture under the Woodlenco Collection) applies only when:

    • The furniture is used strictly for its intended residential function, as per the design and purpose for which it was supplied.
    • The product remains at its original installed location and is not shifted to a different property without Montdor’s supervision.
    • The furniture is properly maintained as per Montdor’s care instructions (regular dusting, no excessive water exposure, protective pads for heavy loads).
    • Original hardware and fittings supplied by Montdor are retained, and no unauthorized alterations or repairs are done.

    C. On-Site Works Warranty (Carpentry, Finishes, Painting & Polishing- 1 Year (repair/replacement))

    Montdor’s 1-year repair/replacement warranty on on-site works (including carpentry, finishing, polishing, and painting) will apply only when:

    • The site is properly prepared and treated before work (dry walls, no seepage, proper plastering).
    • Work is used in normal indoor residential conditions and not exposed to rain, seepage, or outdoor weather.
    • Customer follows Montdor’s care instructions (e.g., cleaning polish with a soft cloth, avoiding water stagnation).
    • The work is kept at its original installed location without unauthorized repainting, polishing, or modification.

    Warranty does not include:

    1. For Factory-Finished Modular Furniture (Warranty- 10 years)
      • Labour, dismantling, shifting, or transportation costs incurred for servicing or moving products.
      • Natural wear and tear of finishes, polish, hinges, or surfaces (normal fading, minor scratches, alignment changes).
      • Appliances, countertops, plumbing/electrical fixtures not supplied by Montdor; these carry their own manufacturer warranties.
      • Products exposed to abuse, misuse, accidents, extreme humidity, dampness, termites/pests, or harsh chemicals.
      • Items that were altered, modified, or repaired by unauthorized persons.
      • Incidental deterioration like dents, nicks, stains, abrasions arising from day-to-day use.
    2. Loose Items Warranty (Woodlenco Collection- 5 Years)
      • The following are excluded from Loose Items warranty:
        • Fabric, Leather & Upholstery: Normal fading, softening, wrinkling, or discoloration due to sunlight, humidity, or regular usage. Stains or damage caused by spills, pets, or abrasive cleaning.
        • Wood & Veneer Surfaces: Natural variations in grain, shade differences, or minor expansion/contraction of wood due to humidity.
        • Glass, Stone & Finishes: Breakage, chipping, or stains arising from misuse, accidents, or lack of care (e.g., keeping hot pans directly on dining tables without protection).
        • Load Misuse: Using furniture beyond designed capacity (e.g., standing or jumping on beds, overloading drawers, or using sofas as ladders).
        • Relocation Damage: Any structural or surface damage caused during shifting/moving of the furniture without Montdor’s authorized assistance.
        • Customer Alterations: Any repair, polish, upholstery change, or structural modification done by unauthorized parties.
    3. On-Site Works Warranty (Carpentry, Finishes, Painting & Polishing- 1 Year (repair/replacement))
      • The following are specifically excluded from on-site works warranty:
        • Paint & Polish:
          • Shade variations between paint/polish batches.
          • Fading, discoloration, or minor cracks due to sunlight, humidity, or natural aging.
          • Normal wear like scratches, chips, or abrasions in high-traffic areas.
        • Carpentry & Finishes:
          • Expansion/warping from seasonal humidity changes.
          • Misuse, such as hanging excessive loads on shelves or cleaning with harsh chemicals.
          • Defects arising from seepage or untreated dampness of walls/floors not rectified by the customer/builder.
        • Customer Actions:
          • Any repainting, refinishing, or third-party repair not authorized by Montdor.
          • Negligence in following Montdor’s care instructions (e.g., dragging furniture, abrasive cleaning).

    6.6. Extended Site Works Warranty (Electrical, Plumbing, Civil, Painting, False Ceiling)

    6.6.1. Electrical Works

    • Montdor provides a 1-year limited workmanship warranty on electrical works carried out directly by Montdor (including circuit wiring, new points, and fixture installation).
    • This warranty covers only workmanship defects such as loose contacts, improper circuit connections, or errors in initial installation.
    • Exclusions: Voltage fluctuations, main power supply failures, improper use of sockets, water damage, pest damage, or use of non-Montdor supplied fixtures are not covered. Hardware such as switches, conduits, or appliances shall be covered only under manufacturer warranty.

    6.6.2. Plumbing Works

    • Montdor provides a 1-year limited workmanship warranty on plumbing works carried out directly by Montdor (including inlet/outlet point creation, fixture installation, and line connections).
    • This warranty covers only workmanship defects such as leakage at joints or improper slope causing minor clogs.
    • Exclusions: Failures due to poor water quality (hard water deposits, scaling), seepage or leakage caused by external building issues, pest infestation, or damage to fixtures not supplied by Montdor. Fixtures like taps, mixers, shower heads, etc., are covered only by the manufacturer’s warranty.

    6.6.3. Civil & Masonry Works

    • Montdor does not provide any warranty or guarantee, whether express or implied, on any civil or masonry works (including but not limited to plastering, tiling, POP grooves, countertops, stone installation, or related works), even if the design and execution are carried out by Montdor.
    • All civil materials, finishes, and workmanship are considered outside the scope of Montdor’s warranty coverage. Any issues relating to cracks, seepage, settlement, discoloration, or deterioration of civil works are entirely at the Customer’s risk and responsibility.

    6.6.4. Painting & Polishing Works

    • Montdor provides a 6-month limited workmanship warranty on painting and polishing carried out directly by Montdor.
    • Exclusions: Natural fading of colors, stains due to sunlight, moisture, seepage, or chemical exposure; fungus or mold due to dampness; normal wear and tear; and repainting demands outside the defect scope. Variations in shade during touch-ups are not covered.

    6.6.5. False Ceiling Works (Gypsum / POP / Grid Ceilings)

    • Montdor provides a 1-year limited workmanship warranty on false ceiling works carried out directly by Montdor.
    • Exclusions: Cracks or sagging due to structural movement, water seepage from terraces or upper floors, installation of heavy fixtures (fans/chandeliers) on false ceiling, exposure to extreme environmental conditions, and fungal growth due to moisture are not covered.

    6.6.6. General Conditions for Site Works Warranty

    • Warranty applies only to works executed directly by Montdor. Any modifications, alterations, or repairs carried out by third parties or unauthorized persons will void Montdor’s warranty.
    • Warranty is limited to repair/replacement of defective workmanship within the coverage period. No cash refunds or liability for consequential damages (such as rent, inconvenience, or collateral damage to property) shall apply.
    • Replacement of materials (tiles, wires, paints, laminates, fixtures) is subject to market availability at the time of claim. If identical material is unavailable, Montdor will provide a similar substitute of equivalent quality; minor variations in shade, finish, or brand shall not be treated as defects.\

    6.7. Claiming Warranty Service: To claim a repair or service under warranty, you should notify Montdor through our customer support channels (e.g., by email at servicedesk@montdorinterior.com or any dedicated warranty service email/phone provided at handover). Provide the invoice details and a clear description of the issue, along with photographs if possible. Montdor will respond and arrange an inspection if required. Valid warranty claims will be rectified by repair or replacement of the defective part at Montdor’s discretion, free of charge. If an identical material or component is no longer available, Montdor will suggest a close alternative. In case a visit is needed to inspect or fix an issue, Montdor will schedule a technician visit at a mutually convenient time.

    6.8. Warranty on Third-Party Items: For appliances, electronics, or other branded items provided via Montdor (like lights, bathroom fixtures, appliances), the respective manufacturer’s warranty will apply. Montdor will assist in coordinating with the brand’s service center during the warranty period if needed, but the ultimate responsibility for repair/replacement of such items lies with the manufacturer’s warranty terms. Montdor’s liability for third-party products is limited to the assistance in claim and is not a guarantee of performance beyond the manufacturer’s coverage.

    6.9. Warranty Disclaimer: EXCEPT AS EXPRESSLY PROVIDED IN THESE TERMS, MONTDOR MAKES NO OTHER WARRANTIES, EXPRESS OR IMPLIED, AND DISCLAIMS ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR ANY OTHER GUARANTEE OF OUTCOME. The warranty provided is exclusively as set forth above and your sole remedy for defects or issues with the delivered work. Montdor does not guarantee any specific lifespan or performance beyond what is stated. In no case shall any verbal or written communication by any Montdor representative be construed as expanding the scope of warranty beyond what is formally documented.

    6.10. Post-Warranty Service: Even after the warranty period, Montdor may assist you with paid maintenance or service for your interiors as needed. Such services, if requested, will be provided under a new work order and charged separately. Montdor values its customer relationships and, upon request, can perform site visits for assessing modifications, deep cleaning, or upgrades at mutually agreed costs.

    7. Intellectual Property

    7.1. Design Ownership: All designs, drawings, blueprints, renderings, and other creative works produced by Montdor for your Project (collectively, “Designs”) are the intellectual property of Montdor Interior Private Limited. These include but are not limited to 2D plans, 3D renders, elevations, detailed technical drawings, and customized furniture designs. Montdor provides you a limited license to use these Designs solely for the purpose of executing the Project with Montdor. The Designs must not be shared with or used by any third-party contractors, interior designers, or any other person not authorized by Montdor, without our prior written consent. This restriction is to protect Montdor’s creative work and trade secrets.

    7.2. Bespoke Elements: If as part of the Project, Montdor creates any bespoke piece (e.g., a custom furniture design, a unique layout concept), Montdor retains the rights to that design and may use or modify it for other projects or showcase it in portfolios. You will have the usage rights for the piece in your own space, but not the rights to reproduce it for commercial gain.

    7.3. Montdor Branding: Montdor’s trademarks, logo, brand name, as well as any content on our website or marketing material, are protected intellectual property. You are not permitted to use Montdor’s name or logo in any manner that implies endorsement or partnership without written permission. After project completion, Montdor may affix a small, non-intrusive brand label or stamp on certain delivered items (like inside a cabinet or on the back of a unit) for warranty identification purposes. You should not remove or deface these labels during the warranty period as they help in service identification.

    7.4. Confidentiality: During the course of the Project, you might receive Montdor’s documents, such as detailed drawings or proposals. You agree to keep Montdor’s proprietary information confidential and not to share Montdor’s pricing details, design process documents, or any non-public material with competitors or on public forums. This does not restrict you from sharing pictures of your completed interiors for personal purposes (such as on social media), but the underlying technical drawings or processes should remain confidential.

    7.5. Breach of IP Terms: If you violate the provisions of this section (for example, by sharing Montdor’s designs with another vendor to execute the work without Montdor, or replicating Montdor’s designs elsewhere without consent), Montdor reserves the right to take appropriate legal action to protect its interests. This may include seeking injunctive relief (to stop further misuse), claiming damages, and/or termination of any ongoing services or warranty. You acknowledge that such misuse of intellectual property would cause irreparable harm to Montdor’s business. In the event of such a breach by you, Montdor may also terminate the Project contract immediately (even if otherwise ongoing) and any amounts already paid shall be forfeited as reasonable compensation for the effort and creativity expended by Montdor.

    8. Limitation of Liability

    8.1. Overall Cap on Liability: To the fullest extent permitted by law, Montdor’s total liability to you for any and all claims, losses, or damages arising out of or relating to the Project, whether in contract, tort or otherwise, shall not exceed the total amount paid by you to Montdor for the specific product or service that is the subject of the claim.

    For clarity, Montdor’s liability under the VELOCRAFT Plan is limited strictly to repair or replacement as described in Section 6, and capped at the original invoice value of the defective item.

    8.2. No Indirect Damages: In no event shall Montdor be liable for any indirect, special, punitive, incidental, or consequential damages of any kind. This includes, but is not limited to, losses such as loss of anticipated savings, loss of profit, loss of enjoyment, mental agony, or losses arising from delay in occupying the property (e.g., additional rent paid elsewhere due to project delay), etc. The sole remedies for you are those expressly stated in these Terms (such as the delay penalty or warranty service). Montdor is not liable for any claim that is not expressly covered.

    8.3. Site Risks and Third-Party Liability: While Montdor takes utmost care during execution, certain risks are inherent in any construction/interior work. Montdor shall not be liable for any accidental damage to the property or your belongings during execution or post-handover, so long as reasonable care and safety measures were in place. For instance, if despite precautions, an existing fragile item at site is damaged inadvertently by workers, Montdor will attempt to assist but may not assume liability for replacement (Clients are advised to remove or safely store valuables during renovation). Montdor also does not take responsibility for any damage or loss due to natural calamities, fire, theft, or other events beyond our control that may occur during the Project execution or thereafter. Once work is completed and handed over, Montdor is not responsible for the maintenance or security of the site (except under warranty terms for defects). Furthermore, Montdor is not liable for the workmanship or quality issues of any works that were not executed by Montdor’s team (for example, if you bring in another contractor for a portion of work outside our scope, any problems arising from that contractor’s work are outside Montdor’s responsibility).

    8.4. Indemnity: You agree to indemnify and hold harmless Montdor Interior Pvt. Ltd. and its employees/agents from any claims, liabilities, damages, or expenses (including attorney fees) arising from: (a) your breach of these Terms, (b) your violation of any law or regulations in the course of the Project, or (c) claims by any third parties (including building authorities or neighbors) due to actions or omissions by you or issues in your property unrelated to Montdor’s scope. This means if Montdor incurs costs or legal consequences due to something that was your responsibility or due to false information provided by you, you will cover those costs.

    8.5. No Liability for Delays in Certain Cases: For clarity and avoidance of doubt, any delays or failures covered under Clause 5.2 (Exceptions) or Clause 11 (Force Majeure) are exempt from liability. Montdor will not be held liable for penalties or damages for those delays.

    9. Termination of Contract

    9.1. Completion/Expiration: The agreement between you and Montdor as per these Terms naturally expires once the Project is successfully completed, all payments are received, and handover is done.

    For VELOCRAFT projects, Montdor’s warranty obligations under Section 6 shall survive handover and remain valid for the duration specified therein, subject to compliance with all warranty conditions.

    9.2. Termination by Customer: If, for any reason, you choose to terminate or cancel the Project before completion, you must communicate this in writing to Montdor. However, as stated in Payment Terms, all payments made up to the point of termination are non-refundable. If you terminate after certain work is done but not yet paid (i.e., you halt the project mid-way), Montdor will be entitled to payment for the portion of work completed or costs incurred up to that point. Montdor will provide an itemized statement of such costs which you agree to pay immediately upon receipt. Any materials that have been procured and work that has been fabricated will be handed over to you on “as-is” basis, without any further obligation or warranty (since the project was not completed under Montdor’s supervision). Montdor shall not be responsible for completing any remaining work once termination by client is effected.

    9.3. Termination by Montdor (for Cause): Montdor reserves the right to terminate the Project and services at any time, by giving a 15-day written notice to you, under the following circumstances:

    • Customer Event of Default: If you are in breach of any major obligation under these Terms, including but not limited to failure to pay installments beyond 15 days of due date, continuous failure to provide site access or required approvals causing an indefinite halt, or engaging in unauthorized transactions/side-deals as described in Clause 2.5 and 3.6.
    • Misconduct or Safety Issues: If you (or your family/representatives) subject any Montdor staff, labor, or contractor to harassment, abuse (verbal or physical), or discriminatory treatment, or create an unsafe hostile work environment, Montdor may immediately suspend work. If after communication the situation is not rectified, Montdor may terminate the contract for cause.
    • Illegal or Unethical Demands: If the project requirements violate any law or ethical standard (for instance, asking Montdor to use prohibited materials or perform work without necessary permits illegally), Montdor may terminate if a resolution is not found.
      In case of termination by Montdor for cause, Montdor will be entitled to retain all amounts already paid by you. Additionally, Montdor can demand payment for work-in-progress or materials specifically procured for your project that have not yet been paid for, as per a fair valuation. Montdor shall not be liable for any damages or costs to you in such termination scenarios, as these are caused by your breach or circumstances attributable to you.

    9.4. Consequences of Early Termination: Upon termination (by either party) before project completion, both parties shall work to disengage in an orderly manner. You will promptly return any Montdor owned equipment or unused materials that might be at site (or allow retrieval). Montdor will remove its workforce and any remaining materials that are property of Montdor (which were not paid for). Clauses in these Terms which by their nature should survive termination (such as Intellectual Property, Limitation of Liability, Governing Law, etc.) will survive and remain enforceable. Any warranties on work done up to termination may not apply if the project wasn’t fully executed by Montdor. Montdor’s liability for the project ceases upon termination except as explicitly provided.

    10. Force Majeure

    10.1. Definition: Neither party shall be liable for any failure to perform its obligations (except payment obligations) if prevented by or delayed due to an event of Force Majeure. Force Majeure events include, but are not limited to: natural disasters (like floods, earthquakes, hurricanes), pandemics or epidemics, war, acts of terrorism, civil unrest, strikes or labor stoppages, nationwide or regional lockdowns, governmental or regulatory actions (like bans, embargoes, sudden changes in law prohibiting or delaying work), fire, explosions, or any other cause beyond the reasonable control of the affected party.

    10.2. Effect of Force Majeure: If Montdor is affected by a Force Majeure event, we will notify you as soon as reasonably possible describing the nature of the event and an estimate of the anticipated delay. The timelines for project completion will be extended by a period at least equal to the time lost due to the Force Majeure event. Montdor will make reasonable efforts to mitigate the impact and resume work at the earliest feasible opportunity. For example, if work is halted by a government-imposed lockdown for 21 days, the project timeline will be extended by those 21 days (at minimum, subject to resource availability after reopening). If the Force Majeure situation continues for an extended period (say more than 45-60 days), both you and Montdor will discuss in good faith an acceptable plan: this could include re-negotiation of scope or timelines, or if necessary, an option for either party to cancel the remaining work. If cancellation due to prolonged Force Majeure occurs, Montdor will refund any advance amounts for undelivered work (after settling costs of any work already completed or materials procured that cannot be repurposed).

    10.3. No Breach: Delays or non-performance due to Force Majeure shall not be considered a breach of contract by either party. However, this clause does not excuse the Customer from making payments for work already done or expenses already incurred prior to or during the Force Majeure event.

    11. Governing Law & Jurisdiction

    11.1. Governing Law: These Terms and the conduct of the Project shall be governed by and construed in accordance with the laws of India, without reference to its conflict of laws principles. All amounts and transactions are in Indian Rupees (INR) and subject to Indian financial regulations.

    11.2. Jurisdiction: The parties agree that the courts and tribunals located in Ahmedabad, Gujarat, India shall have exclusive jurisdiction to adjudicate any dispute arising out of or in connection with this agreement or the Project. You hereby consent to the jurisdiction of such courts. Notwithstanding the foregoing, Montdor may seek equitable relief, such as injunctions or restraining orders, in any jurisdiction if required to protect its intellectual property or confidential information (as an example).

    11.3. Dispute Resolution: In the event of any dispute or difference between the parties, we encourage an initial attempt to resolve it amicably through discussions. However, in the absence of mutual agreement on such alternative dispute resolution, the matter may be pursued in court as per above jurisdiction. Each party shall bear its own costs during dispute resolution, unless otherwise awarded by the court or arbitrator.

    12. Non-Disparagement

    12.1. Both during the Project and after its completion, you (the Customer) agree not to engage in any conduct or make any statements (whether oral, written, or posted online) that disparage, defame, or otherwise harm the reputation of Montdor Interior Private Limited or its management, employees, contractors, or affiliates. This includes refraining from publicizing negative claims or accusations against Montdor in social media, review forums, or other channels in an attempt to malign the Company’s image. (This does not restrict you from sharing factual reviews of our service; it is aimed at preventing intentionally false or malicious commentary.)

    12.2. Montdor values constructive feedback and will address any genuine grievances you have as per the dispute resolution and warranty mechanisms provided. You agree to first attempt to resolve issues directly with Montdor before resorting to any public criticism. In no case should you threaten defamation or spread unverified allegations as leverage in negotiations. Any non-compliance with this clause may be considered a breach of these Terms. Montdor reserves the right to pursue legal remedies in case of any defamatory or malicious false statements made by you that cause harm to the company’s goodwill.

    13. Miscellaneous

    13.1. Entire Agreement: These Terms, along with the agreed project Quote/Scope of Work, and any written addendums or change orders, constitute the entire agreement between you and Montdor Interior Private Limited with respect to the Project. They supersede all prior or contemporaneous communications, proposals, or agreements (whether oral or written) between the parties regarding the same subject matter. In case of any inconsistency between these general Terms and a specific provision in a signed contract or work order for your project, the specific provision (if agreed by both parties) will prevail to the extent of that inconsistency.

    13.2. Severability: If any provision of these Terms is found by a court of competent jurisdiction to be invalid, illegal, or unenforceable, that provision shall be deemed modified to the minimum extent necessary to make it enforceable (if possible) or severed from the agreement if not possible. The remaining provisions of the Terms shall remain in full force and effect and shall be interpreted to achieve as closely as possible the original intent of the parties.

    13.3. No Waiver: The failure of either party to enforce any right or provision of these Terms shall not constitute a waiver of future enforcement of that right or provision. A waiver of any term or condition must be in writing and signed by the party granting the waiver, and will not be construed as a waiver of any other term or condition.

    13.4. Assignment: You shall not assign or transfer your rights or obligations under these Terms or with respect to the Project to any third party, without the prior written consent of Montdor. Montdor may assign or subcontract parts of the work to trusted partners or contractors (for example, specialized tasks like upholstery, countertop installation, etc.), but Montdor will remain responsible to you for fulfillment of the contract. These Terms are binding on the heirs, successors, and permitted assigns of both parties.

    13.5. Notices: Any formal notices or communications under these Terms should be in writing. Montdor will typically communicate with you via the email address, postal address, and/or official phone number you have provided. Notices shall be deemed received: (a) if by hand delivery or courier, on signature of a delivery receipt; (b) if by registered post, on the 5th business day after mailing; (c) if by email, on the day of sending if sent to the correct email and no bounce or error is received (however, for critical notices like termination or legal disputes, email should be followed by physical copy for avoidance of doubt).

    13.6. Changes to Terms: Montdor reserves the right to modify or update these Terms from time to time, and such revised terms will be effective for all new projects or new phases of work. For an ongoing Project, the Terms in effect at the time of signing/booking shall govern that Project, unless a change is required by law or mutual agreement. Montdor may notify you of any material changes to the general Terms via our website or by email. Your continued use of our services for new projects after such updates constitutes acceptance of the revised Terms. We advise checking our official website for the latest Terms and Conditions when engaging us for additional work.

    13.7. Use of Project Photos (Marketing): You hereby provide consent to Montdor to photograph and/or videograph the Project site before, during, and after completion. Montdor may use images or footage of the work (showcasing the interior designs and execution) in its portfolio, website, social media, or other marketing and publicity materials, in order to showcase our work. Montdor will ensure that such usage is professional and does not compromise your privacy, we will not disclose your personal details (such as name or address) in any public forum without your prior permission. This permission helps Montdor demonstrate its capability to other prospective clients while respecting client confidentiality on personal information. If you have any specific restrictions or concerns regarding this, please communicate them in writing, and Montdor will take reasonable steps to accommodate them.

    13.8. Privacy Policy: Montdor is committed to protecting your personal data. Any personal information collected (such as your contact details, project requirements, etc.) is used solely for providing and improving our services to you. We handle your data in accordance with our Privacy Policy (available on our website). By agreeing to these Terms, you also agree to Montdor’s Privacy Policy. We will not sell or misuse your data; it will primarily be used for communication, project execution, and informing you of relevant offers or updates. For any concerns regarding data privacy, you may reach out to us per the Privacy Policy guidelines.

    13.9. Customer Acknowledgment: You acknowledge that you have read and understood these Terms and that they are reasonable and fair, and you agree to abide by them. You also acknowledge that any additional policies or guidelines provided by Montdor (such as care instructions for materials, do’s and don’ts for using certain products, etc.) are provided for your benefit and you will endeavor to follow them to maintain the longevity of the interiors.

    By proceeding with a booking or signing a contract with Montdor Interior Private Limited, you signify your acceptance of these Terms and Conditions. We look forward to delivering a beautiful interior for you under a clear and mutually respectful understanding as set out above. Thank you for choosing Montdor Interior as your interior design partner.

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